FAQs

  1. Are all shoes 100% authentic guaranteed?
  2. Do you sell on eBay or elsewhere?
  3. Will I have to pay for import/customs tax?
  4. Can you mark my order as gift during shipment?
  5. Why my order was canceled and refunded?
  6. Can I cancel my order?
  7. I received the shoes and don’t like it, can I return the order?
  8. I received the shoes but the size can’t fit? Can I exchange for another size?
  9. The online tracking delivery status has shown “Pending customs inspection” for a period of time, what does it mean?
  10. The online tracking delivery status is showing “Unsuccessful delivery”, what does it mean?
  11. I didn’t pick up the parcel on time and it was returned. What can I do?
  12. The item I would like to order is sold out, can I back order it?

1. ARE ALL SHOES 100% AUTHENTIC GUARANTEED?

Yes. All items are supplied directly by authorized dealers of respective brands in Hong Kong, Japan, Europe and USA and are guaranteed 100% authentic.

2. DO YOU OFFER ITEM ON EBAY OR ELSEWHERE ONLINE?

No. We don't sell on eBay or anywhere outside this website. If you found someone is using our name or images to sell on eBay or elsewhere online, please don’t buy from them and report to eBay.

3. WILL I HAVE TO PAY FOR IMPORT/CUSTOMS TAX?

We have no control over the customs tax by your country, but we mark all outgoing parcels as gifts at low value to prevent tax.

4. CAN YOU MARK MY ORDER AS GIFT DURING SHIPMENT?

Yes. We mark all outgoing parcels as gifts at low value to prevent tax.

5. WHY MY ORDER WAS CANCELED AND REFUNDED?

We only accept payments from PayPal accounts that are either Verified or with Confirmed Address (normally consistent with your credit card billing address) by PayPal. Order will be considered as void, and canceled and refunded within 48 hours if the payment account does not meet the above requirement.

6. CAN I CANCEL MY ORDER?

No. Once the order is made, it cannot be canceled (including Pre-Order items). 10% value of the order (except shipping and handling fees) will be charged upon order cancellation.

7. I RECEIVED THE SHOES AND DON’T LIKE IT, CAN I RETURN THE ORDER?

Sorry that all sales are final, no returns or exchanges.

8. I RECEIVED THE SHOES BUT THE SIZE CAN’T FIT? CAN I EXCHANGE FOR ANOTHER SIZE?

Sorry that all sales are final, no returns or exchanges.

9. THE ONLINE TRACKING DELIVERY STATUS HAS SHOWN “PENDING CUSTOMS INSPECTION” FOR A PERIOD OF TIME, WHAT DOES IT MEAN?

Your parcel is still pending in customs department, please contact your country’s customs department for more information.

10. THE ONLINE TRACKING DELIVERY STATUS IS SHOWING “UNSUCCESSFUL DELIVERY”, WHAT DOES IT MEAN?

Tenant’s presence at the shipping address is required for signing of parcel during delivery. If there is no one at the shipping address, the delivery status will be shown as “Unsuccessful delivery”. Only two delivery attempts will be made and if both are unsuccessful, the recipient will be allowed 5 business days to pick up the parcel at your local post office nearest to your shipping address.

11. I DIDN’T PICK UP THE PARCEL ON TIME AND IT WAS RETURNED. WHAT CAN I DO?

If the recipient failed to claim the parcel within the allowed period, it will be returned to us and we will have to collect the same shipping charge from you again before we resend the parcel. Please contact us if your parcel is returned.

12. THE ITEM I WOULD LIKE TO ORDER IS SOLD OUT, CAN I BACK ORDER IT?

Yes, but only for some models, some old and hot model may sold out anywhere in the market. Please try to provide us the item name, item number and size you are looking for and we will try to locate you a pair if possible.